In order to plan the steps we need to take toward building new online services for nottinghamshire.gov.uk we need to know what we already have, where it’s coming from and who’s using it at the moment. This means one of the first tasks we’ve turned our attention to is a content inventory of the current website.
This isn’t a small undertaking – the current website is a hefty 25,000 pages and draws content from or provides a gateway to a number of online systems (both in-house developed and managed web apps and third party systems). We need to know what’s there, where it’s coming from, who’s looking at it and how it fits with access through other channels.
If you don’t know what content you have now, you can’t make smart decisions about what needs to happen next.
The first stage of this is a content inventory or audit – an Excel spreadsheet which captures all of this information.
What did we do?
Carrying out the audit has been a whole team effort. Digital officers have moved through the current website and captured the structure and some basic data about each page or link. They’ve added to this web stats about each page – how many visitors it’s had in the last 12 months, how many of those were using non-desktop devices and what percentage of the total is internal traffic.
Around this extra information has been supplied by colleagues in IT about where the content currently lives (much of it is in our content management system but some is not) and from Customer Insight we can begin to build a picture of contact about specific services through other channels (and know where additional content to enable this is stored, for example in a customer relationship management system).
What have we found out?
We now have a detailed map of our current content and a high level view of how its being used.
We’ve confirmed some things we already knew – which areas of the site are popular, how big the site has grown and the many means of navigating the site can lead to some dead ends or multiple routes to content.
By capturing information on which bits of our site are aimed at specialist audiences, and match this with information on origin of visitors and contact through other channels we’re beginning to understand which content we might want to handle or locate differently as we move toward a new nottinghamshire.gov.uk.
We’ve also been able to see ‘hot spots’ on the site where the majority of visits are coming from non-desktop devices (such as smartphones and tablets). We knew that overall traffic from these devices accounted for around 58% of visits, and that our current site isn’t responsive so was probably offering a pretty poor experience for them. What we’ve seen through looking closely while carrying out the audit is that some pages have up to 80-90% from non-desktop devices. This information will help to focus research, design and testing on the new website.
What will we do next?
We’ll be using the content inventory as a base document from which we’ll be taking information to carry out specific tasks (such as doing card sorting and other exercises to inform the structure of nottinghamshire.gov.uk) but we’ll also be expanding it so we know more about the content.
While most of the current inventory is quantitative we’ll be expanding the qualitative side – analysing the effectivness as well as the accuracy and currency of the content we have. Much of this will be done as we rebuild services or areas of content for the new site but capturing it, and then building audit into our ongoing process of managing the new digital services, will help us make informed and achievable recommendations about the online services we provide.
(Posted by Sarah Lay, Senior Digital Officer)